FAQ

No two remodeling projects are identical. In order to determine the cost of your window or door replacement project, we will need to fully know your wants and needs. Schedule a free, in-home consultation and we’ll be able to provide you with a free quote at your consultation. A Pella® design expert will work alongside you to understand your project, choose high-quality products and take measurements for your replacements.

In addition to creating high-quality products in multiple styles, we also offer payment and finance options to help make your replacement project realistic.

It’s our mission to make sure we answer each of your questions about windows and doors from Pella of Wilmington. We’ll review all the features and possibilities available to you, including material choices and energy-efficient enhancements. To be certain we can cover all of it, we recommend you schedule about two hours for your consultation appointment.

Your in-home consultation is essential to ensuring your contentment with your window and door replacement. It will help you select the ideal windows or doors for your Wilmington-area home and your budget. It’s best to schedule your no-obligation, in-home consultation when each of the decision-makers are able to be present. Our Pella® expert designer will address a number of typical questions like:

  • Which materials (vinyl, wood or fiberglass) are most appropriate for your Wilmington-area home?
  • Which functional features would you like for your windows or doors?
  • What level of energy efficiency is right for your home?
  • Which colors do you prefer?

Accurately quoting your replacement windows or entry door project hinges on the information we get during the in-home consultation. You can learn more about in-home consultations here.

Installations of replacement windows and doors from Pella of Wilmington are led by a Pella® Expert InstallerSM. Under his or her supervision, Pella-certified installers will work to install your windows or doors. They must go through a thorough set of training courses to make sure your windows and doors are correctly installed and adhere to Pella’s warranty criteria. You can learn more about your no-mess, no-guess installation day here.

Before they can be brought on board, Pella requires installers to pass a drug test and background check. Our installers are completely covered by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

Pella® products meet or exceed ENERGY STAR®-certification in all 50 states and most of Canada. How will this affect you? Not only could you notice a decrease in your heating and cooling costs, but you will help lower your impact on the environment.

The benefit of Pella® vinyl windows is that you will not have to paint them. They are made in a variety of colors, so you’ll find a color that complements your home. We do not endorse painting your vinyl products; this will invalidate your warranty.

Pella of Wilmington provides services and support that big-box stores aren’t able to. Our expert staff has expertise in selling, installing and servicing Pella® windows and doors. You’ll have a specific Pella sales team, comprised of a project manager, local service technicians and quality installers. We normally use the term “single-source accountability.” Simply get ahold of our office, your sales representative or your project manager with any questions or concerns you encounter, and we will get to work answering them.

There are a variety of reasons why Wilmington-area homeowners pick Pella of Wilmington for their replacement window and door needs. Our success is reliant on customer satisfaction, not stock prices. All of our high-quality windows and doors are created with care and serviced by Pella’s top-of-the-line Direct Sales Network. Unlike other manufacturers who sell specifically through third-party channels, Pella of Wilmington has a dedicated window and entry door showroom. This distinct way of doing business offers you a customized experience with the aid of a local Pella®-certified team. Whether you are in the market for the beauty of wood, the strength of fiberglass or the low maintenance of vinyl—Pella of Wilmington has a high-quality, energy-efficient and reliable solution.

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